24% Pay Raise Not Enough

A 24% pay raise isn’t enough to keep South Carolina responders coming to work in Aiken, South Carolina.

Aiken County Council has authorized County Administrator Clay Killian and his staff to “pay what the market demands” to fill vacancies on the emergency medical services department’s staff, council chairman Gary Bunker told the Aiken Standard recently.

Even though salaries for such EMS employees have been increased by 24% since the summer of 2019, there continues to be a problem in finding workers to fill those positions.

Retention of employees also has remained difficult.

“We are in a bit of an emergency situation right now, and we need to pay what the market pays,” said Bunker, who is Aiken County Council’s chairman. “We are not going to be bureaucratically tied to getting the people we need to work for Aiken County.”

During the 2019-2020 fiscal year, which ended June 30, the EMS department had a budget of $6,582,821, but expenditures totaled only $5,619,019. And costs have remained under budgeted amounts during the current fiscal year.

“If they’re ‘underrunning’ because they don’t fill positions and we need to increase pay, then so be it,” Bunker said. “We’ve got the money to do it. I don’t want it to just sit there. It doesn’t do any good.”

In mid-August, Aiken County Council unanimously approved a resolution that included a plan to help resolve some of the struggling EMS department’s issues. A week prior, there were 18 vacancies.

During a work session before County Council’s Oct. 20 meeting, there were 19 unfilled positions, according to a report presented by Killian.

24% Pay Raise Not Enough: ‘A Serious Problem’

Aiken County Council member Phil Napier called the EMS department’s state of affairs “unacceptable” during the work session preceding County Council’s Oct. 20 meeting.

He represents District 6, which includes Graniteville.

“My thing is that I just want the service provided to the taxpayers in Aiken County (to be available) in every corner of the county,” he said later when asked to comment further. “Both stations in my district are closed, so why shouldn’t I be upset? Someone who lives in Monetta (or Graniteville) is just as important as someone who lives in Aiken or North Augusta.”

Napier believes Aiken County needs to be using private ambulance services more than it is now — even after expanding that network — to fill the EMS gaps.

He also thinks there are other important issues besides pay that the county needs to seriously consider.

“I really believe the problem (mainly) is that young people aren’t going into that profession anymore,” Napier said. “I think that some of the problem (in the EMS department) is management. I’ve been told that by some of the people who have left.”

Aiken County Council Vice Chairman Andrew Siders also expressed concern during an interview following County Council’s Oct. 20 meeting.

He represents District 7, which includes parts of Aiken.

“We have to look long and hard at every aspect (of the EMS situation),” he said. “One of the most important things we can do as a county is to provide EMS to the people. If the problem still exists after a certain amount of time, then we are not doing enough.

“A lot of people say it’s a pay issue, but some people say it’s a management issue,” he continued, “so I want to give management a chance to fix this. I don’t know what a good timetable would be, but it can’t be too long because this is such a serious problem. It’s so important that it has to be fixed. We have no choice but to get this right.”

Chris DeLoach is in charge of the EMS department in Aiken County.

Asked by the Aiken Standard to respond to Siders and Napier’s comments about a possible management issue, Killian replied in an email sent Monday.

“We are constantly looking at ways to improve our entire organization, not just one department, but believe we have the tools and resources needed now to better address the staffing shortages we see happening in EMS organizations throughout the state and country,” Killian wrote. “It is our No. 1 priority at the moment.”

In other cities management appears to be ready to cut positions and earlier this summer Aiken EMS was called out by a local state senator.