Citibank denied a 9-11 responder’s use of his credit card for cancer treatment medications early Monday morning despite the credit card holder having both available balance and a zero balance on his Citibank Double Cash Card. The charges were flagged as fraud despite the pre-warning the charge would be coming.

Citi was contacted prior to the provider attempting to use his credit card and notated the account, but moments later when he tried to use his charge card it was denied.

Citi Executive Customer Care says they will respond in fifteen days, but requests through social media and customer service have gone unanswered.

Citibank

Citibank which was hit hard by the attacks of 9-11 seems to have forogtten the same providers that ran to their rescue just over nineteen years ago.

Citigroup ‘s operations were obliterated during September 11 when the building imploded. The firm occupied 39 floors in the World Trade Center 7 building. The 47-story building, also known as the Salomon Brothers Building, crumbled after being weakened by an attack on the Twin Towers, just a few hundred yards away.

Other major tenants in the Salomon Brothers Building were the Securities & Exchange Commission, the Standard Chartered Bank, ITT Hartford Insurance Group, the Internal Revenue Service, and the U.S. Secret Service.